1. Shipping & Delivery

• Complimentary Shipping: We offer Free UK Shipping on orders placed before 12:00 PM (midday) on standard working days.

• Availability: All shipping offers and timelines are subject to stock availability.

• Dispatch Timelines: While we aim to dispatch orders as quickly as possible, stated delivery times are approximate. These estimates are based on supplier lead times and current demand.

• Status Updates: In the event of a delay that deviates from the timeframe stated in the product description, Little Cherubs South West will endeavour to notify you promptly.

• Delivery Discrepancies: Please contact us immediately if you believe an item has been delivered incorrectly or if there are any issues with the received parcel.

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2. Returns & Exchanges

At Little Cherubs South West, we want you to be entirely satisfied with your purchase. If you have any concerns regarding your product, please contact us as soon as possible to discuss a resolution.

• Standard Returns: Items may be returned within 14 days of delivery.

• Condition Requirement: To be eligible for a return, the product must be in new, unused condition, with all original tags attached and in its original, undamaged packaging.

• Return Costs: Except in the case of a verified fault, return postage costs are the responsibility of the purchaser.

 

3. Faulty Goods & Warranty Claims

• Reporting: If you believe your car seat is faulty, please reach out to us immediately.

• Evidence & Inspection: You will be required to provide evidence of the fault. You may also be asked to return the seat for a formal inspection by the manufacturer.

• Resolution: If a manufacturing fault is confirmed, we will work to repair or replace the item. If a direct replacement is unavailable, a full refund or store credit will be offered.

 

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Contact Us

Please reach out to Little Cherubs South West to initiate a return or to discuss any issues with your order.

We are here to support you through the process.